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Change of Mind Returns
For change-of-mind returns, we offer a store credit or exchange within 14 days of delivery. To be eligible:
Items must be unused, unwashed, and in their original packaging.
Sale items are excluded from change-of-mind returns.
Return shipping costs are the responsibility of the customer.
Faulty Items
If an item you purchased has a major failure (e.g., faulty or damaged), you are entitled to either a full refund or replacement. Please send through a photo of the fault/damage to contact@officialvintage.com.
If the failure is minor, we will repair or replace the item within a reasonable time.
We will cover return shipping costs for faulty or damaged goods.
Items should be returned to:
Official Vintage Pty Ltd
Suite 1, 28 Regent Street, Prahran, Victoria, AUS 3181
contact@officialvintage.com
