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FAQs

Who is Official Vintage?
Established in 2017, we are a vintage clothing online retailer importing quality 80's and 90's street wear brands you know and love from around the world. We work with some of the top vendors across America, Europe and Asia in sourcing great brands, exceptional quality and some of the most hard to find vintage clothing available at competitive prices.
 
Is the clothing listed in good condition?
All Official Vintage clothing is checked, cleaned and steamed prior to being uploaded to the Official Vintage website however Vintage items may show some signs of wear or fade due to age but anything visible such as stains or holes will be noted in Bold highlight on the product description, there will be instances where we may have missed noting these defects, please contact us immediately upon receiving your item if this is the case.  

As these clothes are second hand they will not all be perfect but we think this adds to the character of the garment.

When does new stock get advertised on Official Vintage?
We drop new stock every Monday & Thursday 9pm AEST.  As all of our pieces are unique one off handpicked pieces its best to get in quick.
Sign up for our SMS / Email updates to stay up to date with the latest exclusive offers, events and other fun stuff.  Or follow us on Instagram 
OfficialVintageClothing and head over to like our Facebook page to see the latest sneak peaks at upcoming drops.  See something you like not yet on our website, send us a DM.
 
How quickly will I receive my order?
All orders are packed and shipped by 3.30pm AEST Monday to Friday, orders after 3.30pm will be sent the following day.  We ship all orders via Australia Post, please refer to their delivery timetable.  

How can I pay?
We have made it as stress free as possible to complete your purchase, all payments are made through Official Vintage secure website. We accept all major credit cards, don’t have a credit card no worries we also accept Paypal.  Or use Afterpay or Zip pay to process your order.

Can I cancel or change my order I’ve just placed?
In most cases we can cancel or change an order if it has not yet been packed and shipped. Please email us contact@officialvintage.com asap to advise of any changes or request cancellation.

Can I return my order?
Yes of course, please contact us within 24hrs of receiving order. Items will need to be sent back to official vintage within 7 days to receive an online store credit for amount of the item. A refund will only be offered if the product you purchase is faulty. We do not refund freight costs or additional costs incurred by returning the item. Items must be in original condition e.g: tags, labels intact and not worn.
 
 How do I contact Official Vintage?
The best way to get in contact with us is by email contact@officialvintage.com and we will get back to you ASAP, or click on our website contact page.

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